Fish Food

When offices around the world began closing back in the early days of the pandemic, we had little idea how radically COVID-19 would reshape workplace culture. 

Whatever you call it—click and collect; buy online, pickup in-store; curbside pickup; or drive-up pickup—omnichannel methods of online ordering and receiving the goods in-person have flourished as retailers have committed to improving the customer experience. 

Before anyone had ever heard of COVID-19, restaurants were adopting a variety of contactless technologies, such as online ordering, digital payments, self-service kiosks, and curbside pickup. Investment in these technologies was largely driven by consumer demand for convenience and by the imperative to reduce costs.