How much time do users have to pick up their food?

The default pickup window is two hours, but you can make it shorter or longer. If you want to change it, please contact support@minnowpod.com.

The default pickup window is two hours from the time of delivery. As a pod operator, you can make the pickup window shorter or longer. Making the pickup window shorter means the pod can handle more food deliveries per hour, but it gives your users less time to pick up and may result in more orders that have to be discarded because they weren't picked up in time. Making the pickup window longer means your users have more time to pick up, but it reduces the number of food deliveries the pod can handle per hour. To ensure food safety, under no circumstances should the pickup window be longer than four hours.

To change the pickup window, please contact support@minnowpod.com.