Help Center

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Help Center

I'm a property manager

I'm a property manager

I manage a Pickup Pod for an office or multi-family residential building

Getting started

What are the location requirements for a pod?

What tools do I need to install a pod?

How do I turn the power on?

How do I connect the pod to a cellular or WiFi network?

How it works

How do pickup notifications and reminders work?

How much time do users have to pick up their food?

How do I open a cubby for a tenant?

How do I dispose of an expired order?

How do I change the pickup window?

What happens if a food delivery can't fit in the pod?

In the dashboard, what does it mean when a cubby is RED?

What happens if the pod is full?

In the dashboard, what does it mean when a cubby is YELLOW?

How do I change the phone number or email associated with my pod operator account?

In the dashboard, what does it mean when a cubby is GREEN?

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Cleaning & maintenance

How often do I need to clean the pod?

How do I clean the pod?

Troubleshooting

How do I reboot the pod?

How do I open all of the cubbies at the same time?

How do I turn on the battery backup?

How do I open all of the cubbies manually?

What happens if there’s a power outage?

What happens if there’s a connectivity problem?

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General

How do I get a Pickup Pod for my building?

How much space do I need for a pod?

Are Pickup Pods available outside of the United States?

Can I put a Pickup Pod outside?

Can we add our own branding to a Pickup Pod?

Are Pickup Pods NSF-certified?

Are Pickup Pods refrigerated?

Can I get a larger pod?

Can two or more pods be used together at the same location?

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Tenant Communications

Minnow Pickup Pod™ Now Available - Tenant Messaging

Minnow Pickup Pod™ Coming Soon - Messaging