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How it works
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I'm a property manager
Getting started
How it works
Cleaning & maintenance
Troubleshooting
General
Tenant Communications
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Help Center
I'm a property manager
I'm a user
How it works
Troubleshooting
General
I'm a property manager
Getting started
How it works
Cleaning & maintenance
Troubleshooting
General
Tenant Communications
I'm a property manager
I manage a Pickup Pod for an office or multi-family residential building
Getting started
What are the location requirements for a pod?
What tools do I need to install a pod?
How do I turn the power on?
How do I connect the pod to a cellular or WiFi network?
How it works
How do pickup notifications and reminders work?
How much time do users have to pick up their food?
How do I open a cubby for a tenant?
How do I dispose of an expired order?
How do I change the pickup window?
What happens if a food delivery can't fit in the pod?
In the dashboard, what does it mean when a cubby is RED?
What happens if the pod is full?
In the dashboard, what does it mean when a cubby is YELLOW?
How do I change the phone number or email associated with my pod operator account?
In the dashboard, what does it mean when a cubby is GREEN?
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Cleaning & maintenance
How often do I need to clean the pod?
How do I clean the pod?
Troubleshooting
How do I reboot the pod?
How do I open all of the cubbies at the same time?
How do I turn on the battery backup?
How do I open all of the cubbies manually?
What happens if there’s a power outage?
What happens if there’s a connectivity problem?
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General
How do I get a Pickup Pod for my building?
How much space do I need for a pod?
Are Pickup Pods available outside of the United States?
Can I put a Pickup Pod outside?
Can we add our own branding to a Pickup Pod?
Are Pickup Pods NSF-certified?
Are Pickup Pods refrigerated?
Can I get a larger pod?
Can two or more pods be used together at the same location?
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Tenant Communications
Minnow Pickup Pod™ Now Available - Tenant Messaging
Minnow Pickup Pod™ Coming Soon - Messaging