Help Center

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Help Center

I'm a property manager

I'm a property manager

I manage a Pickup Pod for an office or multi-family residential building

Getting started

What are the location requirements for a pod?

What tools do I need to install a pod?

How do I turn the power on?

How do I connect the pod to a cellular or WiFi network?

How it works

How to use the Admin Dashboard

How do pickup notifications and reminders work?

How much time do users have to pick up their food?

How do I open a cubby for a tenant?

How do I dispose of an expired order?

How do I change the pickup window?

What happens if a food delivery can't fit in the pod?

In the dashboard, what does it mean when a cubby is RED?

What happens if the pod is full?

In the dashboard, what does it mean when a cubby is YELLOW?

How do I change the phone number or email associated with my pod operator account?

In the dashboard, what does it mean when a cubby is GREEN?

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Cleaning & maintenance

How often do I need to clean the pod?

How do I clean the pod?

Troubleshooting

Proper Antenna Alignment for WiFi and Cellular Signals

How do I reboot the pod?

How do I open all of the cubbies at the same time?

How do I turn on the battery backup?

How do I open all of the cubbies manually?

What happens if there’s a power outage?

What happens if there’s a connectivity problem?

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General

How do I get a Pickup Pod for my building?

How much space do I need for a pod?

Are Pickup Pods available outside of the United States?

Can I put a Pickup Pod outside?

Can we add our own branding to a Pickup Pod?

Are Pickup Pods NSF-certified?

Are Pickup Pods refrigerated?

Can I get a larger pod?

Can two or more pods be used together at the same location?

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Tenant Communications

Minnow Pickup Pod™ is Now Mandatory for Takeout Deliveries - Reminder Message

Minnow Pickup Pod™ is Now Mandatory for Takeout Food Deliveries - Messaging

Minnow Pickup Pod™ Now Available - Messaging

Minnow Pickup Pod™ Coming Soon - Messaging